WE'RE HERE FOR YOU
OUR GOAL IS TO IMPROVE YOUR BUSINESS
External IT partners with your firm to provide you with the technology expertise you need so you can focus on what’s most important—your clients. Our experienced service and support teams operate as an extension of your firm and are there day or night to help you enhance your operations and make sure your systems are operating at peak performance.
Coordinating today’s sophisticated tools, software and systems requires deep technology expertise. But you also need an IT partner that understands the security, compliance and operational needs of your practice. With more than 15 years’ experience in the industry, our professionals understand the applications you use daily, stay ahead of regulatory mandates, and overall understand the needs of your business.
Your success is our main goal. Just as you provide high-touch service to your clients, you deserve high-touch service from your IT partner. External IT offers comprehensive service and support including 24×7 end user help desk, local support, security awareness training, and even help during a regulatory audit.
Our web-based support-request and tracking system is built right into the platform so users can request help easily, anytime, from anywhere. They can attach notes, close or reopen cases, and rate the technicians they worked with to give us feedback. Our system tracks the time, category, priority and other details of each issue in order to identify recurring issues and trends – all in order to ensure that customer SLA commitments are achieved. This is all entirely transparent as clients have access to full reporting and real-time ticket metrics across their entire engagement with External IT.